Last Updated: [07 14, 2025]

We want you to be completely satisfied with your purchase from Cartigo.ca. If you are not satisfied, please review our refund and return policy below.

1. Returns

You may return eligible items within [15] days of receiving your order. To be eligible for a return:

✅ The item must be unused, in its original packaging, and in the same condition you received it.
✅ You must provide a receipt or proof of purchase.

Non-returnable items include:

Gift cards
Downloadable digital products
Perishable goods (e.g., food)
Personal care items (for hygiene reasons)

2. Refunds

Once we receive and inspect your return, we will notify you by email of the status of your refund.

✅ Approved refunds will be processed to your original method of payment within [number] business days.
✅ Partial refunds may be granted in certain situations (e.g., items not in original condition, missing parts).

If your refund is delayed, please check with your bank or credit card company—processing times can vary.

3. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at [contact@cartigo.ca].

4. Return Shipping

✅ You are responsible for return shipping costs unless the item is defective or we sent the wrong item.
✅ We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of your return.

5. Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within [number] days of delivery. We will arrange a replacement or refund at no cost to you.

6. Sale Items

Only regular-priced items may be refunded. Sale items are final sale and cannot be returned or refunded unless defective.

7. Contact Us

For questions about returns or refunds, please contact us:

📧 Email: [contact@cartigo.ca]
📞 Phone: [(604) 374 - 5519]
📬 Mailing Address: [18111 Blundell Rd, Richmond, BC V6W 1L8.]